What is MMVoice™?

MMVoice™ is a fully-customised, interactive dashboard that connects to a live survey, processes the data and presents the latest responses to the user. It is the latest product offered by MMResearch™ that focuses on capturing the Voice of the Customer.

It provides real-time feedback from a live survey about where customers and/or staff currently stand. This feedback can empower management to act immediately on any issues, understand individuals’ needs, wishes, and contain customer attrition.

 Why use MMVoice™?

MMVoice™ offers major benefits to clients:

• Real-time feedback from surveys – the voices of current customers and/or staff
• Facilitates immediate intervention of any ‘red-flag’ issues
• Customised charts and tables - information can be displayed how you want it
• Slice the data – filter your data however you want
• Cost-effective way to analyse your customer or staff feedback
• Share it seamlessly across the organisation with proper access controls
• Involve customers and staff in the process by getting their input into possible solutions
• See your customers’ comments through Comment Explorer functionality
• Integrate multiple surveys within a single dashboard

Response Overview

Comment Explorer